Great way to get an overview of the city and to see major landmarks that are located slightly farther out of the centre.

Good Experience.

The booking process itself was easy, but the ride was underwhelming. The settings on the speaker was wrong. English was indicated as number 2, but it was actually number 6. The majority of the ride had no commentary so sometimes had no idea what we were looking at.

The audioguide was not working in several busses. One Bus did not stopped when we want to go out.

Good - Clean buses
Bad - Information about Milan a bit disappointing. We went past so many buildings, statues and areas but given very little about the history or stories for them. Found the blue line the most interesting.

Overall the service is ok , just some of the staff is not that friendly ! May be she need to answer so many guest questions during this hot weather.
At the duomo station , is a bit mislead , as the bus always comes late and everyone just rush in the bus at the back door without line up ! As there is no indication where to line up or where to wait for . This is a bit messy . Most of the bus in blue line is fully equipped with air conditioning but some of the red line is still not , therefore is very hot inside the bus .

Preis und Leistung sind voll ok. Die Touren sind in Ordnung, sauber und soweit pünktlich gefahren.
An vielen Bussen waren die Kopfhörer bzw die Anschlüsse defekt.

Audio failed several times or did not work.

The staff and the driving were very good, but the audio was consistently very much less informative than is normal on such tours, and it was consistently completely out of sync with what we were seeing.

A couple of headphone sockets didn't work, apart from that, Milan is very well covered over the 4 routes, all the staff/drivers were lovely and very helpful.