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Frequently Asked Questions

Q. What is SightSeeingo?

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SightSeeingo is an all-inclusive travel platform that provides tours, attraction ticket passes around the world. It also offers personalized travel recommendations, ideal for tailoring your vacation your way.

Q. Does SightSeeingo cover destinations worldwide?

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Yes, it covers the major destinations worldwide. No matter if you’re looking for an international escape or a local weekend plan, SightSeeingo is your one-stop shop for travel.

Q. What kind of travel experiences does SightSeeingo offer?

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SightSeeingo offers a wide variety of experiences, from luxury travel and family-friendly vacations to budget escapes and adventure-packed activities.

Q. How do I contact SightSeeingo for support?

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You can contact SightSeeingo on their official website: support@sightseeingo.com.

Q. What is SightSeeingo’s review policy?

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At SightSeeingo, we encourage our travelers to post reviews about their travel experience. It helps our service providers to have the first-hand feedback on the things we can improve to serve our travelers better. Travelers who have booked their tour with us are eligible to write a review, expressing their experiences and suggestions after availing our services.

Q. Can I book the tour for a group of 15 people?

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Yes, you can book a tour for a big group. In case your group consists of 12 people or more, then you can contact booking@sightseeingo.com. However, we do not guarantee bulk deals for all our tours; only some tours offer discounted pricing. The travelers should also be aware of the fact that they might not be able to travel together due to the varying availability of seats at different stops. It is recommended to limit the group size to 4–5 people.

Q. Does SightSeeingo offer free cancellation?

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Yes, many tours on SightSeeingo come with free cancellation benefits. Cancellation policies may vary by individual tour, so we recommend checking the specific tour details. In most cases, you can cancel free of charge if done at least 24 hours before the scheduled start time, ensuring a smooth and flexible booking experience.

Q. Does SightSeeingo provide live chat support?

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Yes, SightSeeingo offers live chat support to its customers. You can also contact support@sightseeingo.com for any customer support-related queries and booking@sightseeingo.com for booking related inquiries.

Q. Is my payment secure on SightSeeingo?

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Yes, SightSeeingo uses advanced encryption and secure payment gateways to protect your personal and payment information.

Q. Can I pay in a currency other than USD?

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Yes, SightSeeingo supports multiple currencies depending on your location. Prices are displayed in your selected currency at checkout.

Q. Do I have to take the trip on a specific day if I book in advance?

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Unless specifically mentioned, you are permitted to exchange your voucher at the preferred location within 12 months of issuance. Tickets cannot be transferred and you can only use them at the precise location for which it has been purchased. We recommend checking tour-specific information in detail before buying the ticket.

* Please check tour specific information for more details.

Q. Is it possible to purchase tickets on the bus?

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Although you may purchase a ticket on the bus, you should remember that not every bus accepts credit card payments. You will have to pay in local money if you wish to purchase it on the bus. 

Q. Which currencies do you accept as payment?

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We accept all popular currencies for payments. You can choose between Euros, US Dollars, Pound Sterling, Australian Dollars, Singapore Dollars, Hong Kong Dollars, Indian Rupees, U.A.E. Dirham, South African Rand, Canadian Dollars, Swiss Franc, Norwegian Krone and Swedish Krona.

The above currencies are accepted through our online portal, however, if you are purchasing anything in person at the location, you will have to pay in the local currency. 

Q. I bought tickets online but have yet to receive a confirmation email. What am I supposed to do?

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In case you don’t receive our confirmation email after completing the transaction, we advise you to do the following:

  1. Check your bulk mail or spam folder
  2. If you don’t see it there, send an email to us at support@sightseeingo.com. Please share all details related to the booking in that email so that we can quickly resolve the issue without any trouble for you.
  3. You may also connect with us through our chat support from 6:00 AM to 6:00 PM UK Time.

You will also have a download voucher link on the confirmation page after you have completed the booking.

Q. What is the procedure for using my voucher?

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You will have to exchange your voucher with the staff or the bus driver at any of the hop-on hop-off stops in the concerned cities. You will receive a ticket in exchange for your voucher, which you must keep until the expiry date/ tour.

Please check your ticket to know when it expires. After exchanging your voucher for a ticket, your voucher will no longer be valid.

In loss of voucher/ticket, company is not liable for any refund.

Q. Is there any discounted pricing for groups?

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For groups of 12 or more, you may send us an inquiry. Although we do not guarantee bulk deals for all our tours, there are some tours for which we can offer discounted pricing. Ordinary hop-on-hop-off bus tickets are entitled to group savings. Attractions, pass items and combo tickets aren’t.

Due the nature of this type of tour and varying demand, group travellers should be aware that there is no guarantee that the group will be able to travel altogether as the available seats vary from stop to stop and depends on demand each day. The group may need to split up and/or wait for the next bus(s).

You do need to redeem their voucher together at first, but then you will be provided with your individual tickets, so you can go off and explore separately. It is purely the redemption part that you'll need to do together if you book them all on one booking. 

As, we cannot guarantee that the group shall be able to travel together as one group, therefore we will reduce the group size down to 4-5 smaller groups per ticket (depending upon group size).

Q. Are there any discounts for children, students, or seniors?

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Each tour offers special pricing for students, senior citizens, and children. Additionally, the tours come with free transportation for infants. Some tickets are also covering family tickets that offer excellent value for both a group and a family. 

Q. What are the many sorts of tickets available?

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Your tickets are valid for a specific period after it has been redeemed. If you are purchasing a combination ticket, we advise rechecking its validity.

1-Day Ticket: These tickets are good for 1 calendar day.

2-Day Ticket: These tickets are good for 2 consecutive calendar days.

24-Hour Ticket: These tickets are good for 24 hours from the time of first redemption. If you board at 3 p.m., for example, your ticket is valid until 3 p.m. the next day.

48-Hour Ticket: These tickets work in the same way as 24-hour tickets. These tickets are good for 48 hours in a row.

Q. Is it possible to cancel my tickets?

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You can cancel a hop-on-hop-off ticket as per the cancellation policy of each tour. It's available on every tour page.

You are not entitled to get a refund after exchanging the voucher for the ticket and cancel or reschedule after the deadline has passed.

For any cancellation, please contact us at support@sightseeingo.com

Q. Do I need to wear face mask?

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Yes. Face masks must be worn on board the bus. If you do not wear a face mask, the bus staff has the right to refuse you to board the bus.

Q. Do you offer discount on carers tickets for disabled passengers?

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Sorry, We do not offer any additional discount for carer ticket.

Q. Are dogs/ Pets allowed?

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Some tours permit travelling with small and well-behaved dogs. We recommend checking your specific information as policy might vary in different cities. 

Q. How can I purchase tickets?

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You can purchase a ticket from our website. You may even purchase a hop-on-hop-off ticket from the bus or any other authorised ticket vendors. 

Q. Can you tell me what route each bus is taking?

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Yes, each route offers different signs for the multiple routes that it offers.

Q. Are the buses accessible to wheelchair users?

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Most buses are wheelchair accessible and each of the wheelchair spaces can accommodate wheelchairs with an average width of 70 cm, 135 cm in height, and 120 cm in length. Get in touch with us if your wheelchair is larger than this size or if you aren’t sure of the actual size.

Buses are not made to handle two or more occupied wheelchairs and tourists will have to wait for the next bus if it is already occupied. For any assistance, you can ask the bus driver.

*Conditions may be different based on tours. Please check tour page for more information.

Q. Is it possible to buy a single ticket that covers all routes in a city?

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Yes, most tickets cover all routes within the city but some might vary depending on the product offered. We recommend checking the individual tour pages to confirm the routes that are included in your ticket.

Q. How does SightSeeingo ensure the quality of recommendations?

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Our recommendations are curated by seasoned travel experts and backed by real traveler reviews to ensure quality and authenticity. SightSeeingo emphasizes connecting users with trusted service providers and genuine experiences to make your journey stress-free and enjoyable.

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